We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to Hawaii Tours Web site, www.hawaiitours.com, you have the right to understand our information privacy practices prior to providing Hawaii Tours with any of your PII.

What information we collect
Hawaii Tours only collects PII that you voluntarily provide to us.

How we use your information
Hawaii Tours uses your PII only for the purpose of responding to and fulfilling your requests for Hawaii Tours travel products and services.

Who we share your information with
Hawaii Tours will only share your PII with our authorized travel service providers, and only as necessary in order to complete a transaction that you specifically request. Hawaii Tours does not sell or rent your PII to anyone.

Information collected about you
Hawaii Tours collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address.

On all Hawaii Tours pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

When someone other than yourself is accompanying you on travel purchased through Hawaii Tours, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Hawaii Tours with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Travel purchase information
Hawaii Tours collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Hawaii Tours. For additional information on Hawaii Tours commitment to protecting your credit card security click here.

Travel Arranger information
Hawaii Tours offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other Hawaii Tours members. If you elect to participate in this service, Hawaii Tours will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.

Our partners
Hawaii Tours has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Hawaii Tours that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Hawaii Tours. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Hawaii Tours, or accessing your account.

Sharing your information
Hawaii Tours does not sell or rent your PII to anyone.

Service providers
We only provide information about travel either reserved or purchased on Hawaii Tours to third parties that provide services or functions on behalf of Hawaii Tours. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or car rental suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Hawaii Tours offers travel products from hotel, airline, cruise, and car rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Hawaii Tours. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Our legal obligations
Hawaii Tours may be required by law to disclose information you have provided in obtaining our travel products or services. Hawaii Tours may also disclose information against someone who poses a threat to Hawaii Tours interests (such as customer fraud) or whose activities could bring harm to others.

Other Web sites
There are several places throughout Hawaii Tours that may link you to other Web sites that do not operate under Hawaii Tours information privacy practices. When you click through to these Web sites, Hawaii Tours information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Web sites to understand their procedures for collecting, using, and disclosing your information.

Purchase travel
Each time you purchase travel through Hawaii Tours, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Hawaii Tours may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Changes to the Hawaii Tours Privacy Statement
This Privacy Statement was produced and posted on Hawaii Tours on September 7, 2004. Hawaii Tours reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Hawaii Tours will use your PII, Hawaii Tours will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Hawaii Tours
We want to make sure you have control over your online travel experience as a Hawaii Tours customer, from planning and purchasing your travel to protecting your personal information.